Shipping & Delivery Policy

This policy explains how NATURALS handles delivery for online retail orders. Bulk, wholesale and export orders may follow a separate quotation, commercial invoice, carrier arrangement or agreed shipping terms.

Delivery coverage

Available destinations depend on product availability, shipping services and the customer delivery address. The checkout should only present shipping/payment combinations currently supported by the store.

Order processing

Orders are prepared after the required order and payment checks are completed. Orders placed by Direct Bank Transfer may be held until payment is confirmed. Processing times can vary by product, quantity, packaging requirement, weekends and public holidays.

Shipping charges and delivery estimates

Applicable shipping charges and delivery estimates should be displayed at checkout or communicated to the customer before fulfilment. Delivery estimates are not a guarantee because carrier, customs, weather, destination and other events outside the store's reasonable control may cause delays.

International orders

For international deliveries, customs clearance, duties, taxes, import restrictions or local handling charges may apply depending on the destination and shipping arrangement. Any responsibility for those charges should be confirmed in the checkout, quotation or order communication before dispatch.

Tracking and delivery attempts

Where the selected carrier provides tracking, tracking information should be shared after dispatch. Customers are responsible for providing a complete and accurate delivery address and a reachable phone/email contact. Additional carrier charges caused by an incorrect address or repeated failed delivery may require customer confirmation before re-dispatch.

Damaged, missing or incorrect delivery

If an order arrives damaged, incomplete or materially different from the confirmed order, contact NATURALS promptly with the order number and supporting photos where relevant. The team can review the shipment and advise the available replacement, return or refund process.

Bulk and export orders

Bulk/export delivery terms, freight, documents, port/airport arrangements, Incoterms or insurance should be confirmed separately in the approved quotation or sales agreement. Those agreed commercial terms take priority for that shipment.

Customer service

For delivery questions, contact info@naturalspk.com and include the order number where available.